FAQ

General

Can I trust you?

We do understand what you concern about. Company has been verified by third party (Alibaba). Now we’re Alibaba 7-year gold supplier (till now, year of 2015). Imagine, can a company survive 7 years if have bad behaviours?

What payment methods I can use?

Typically, bank wire transfer, to our business account at HSBC.

Alternatively, PayPal, and Alipay (Trade Assurance) are accepted.

Can I use PayPal for payment?

Yes, PayPal is accepted subject to the following conditions –

  1. for any amount within USD600.
  2. shipping address should be PayPal verified.
  3. there should be a certain transaction fee on buyer’s account.

How soon I can get a reply?

  • within 2~4 hours for working hour;
  • within 12 hours for non-working hour;
  • within 12~24 hours for public holidays in China.

Working hour: 9:00 AM ~ 6:00 PM, Monday to Saturday, local time (GMT +8, Beijing, Hongkong timezone)

We will assign you an account manager who will take care of everything all the time.

USB Flash Drive

How soon I can receive my order?

It depends on the USB flash drive style, and quantity you order. For a regular model with logo branding, average production lead time is one week. For a custom shaped USB drive, it needs more days to process.

Normally, goods shipped by courier express like DHL, FedEx, Aramex, etc. Shipment takes around 3~8 days from us to you, if without customs clearance delay.

For some certain models, rush service is available. Please contact us for details.

Keep the timeline in mind, make sure you have enough margin for your event.

How many should I order, what’s the MOQ?

Different styles, the minimum order quantity varies.

  • for a regular USB drive, 10 pieces is fine without logo printing.
  • for a project with logo printing, MOQ is 100 pieces.
  • for a custom shaped USB drive, MOQ is 300 pieces.
  • for USB chipset, 1 piece is acceptable.

Contact us now for your project.

Why I can’t see price on your website?

Different style, material, storage capacity, quantity, the cost is different. For these variables, it’s impossible to put a price label beside the product photo. You are encouraged to contact our sales team for getting a quote.

How I can get a quote?

  1. Browse the product page on our website, find your favourite product(s).
  2. Draft an email, tell us the following details –
  • Item number
  • Order quantity
  • Storage capacity
  • And other requirements if any

   If you can tell us your shipping address, and post code, we’ll be very happy to check how much the shipping charge it will be to get delivered to your office.

3. Don’t forget to attach your logo picture if want to get your USB drive personalised.

4. Click send, we will take care of the rest things for you.

Draft your email right now.

What if I can’t find a suitable product for my business?

USB drive has hundreds and thousands of styles in the past decade. We have selected some popular USB drives published on our website. If the product you are looking for is unavailable on our website, please just email us the picture of the USB drive, your estimated order quantity, and logo, we’ll response to you shortly.

You may want to create a custom shaped USB flash drive. Please refer to the subject “How to order a custom shaped USB flash drive?”.

How to order a custom shaped USB flash drive?

  1. Email us your design picture. Don’t have yet? It also can be a sketch, a logo picture, or reference picture – just to help us to understand how you expect the USB drive to be.

  2. Don’t forget to tell us your estimated order quantity, and shipping address. MOQ is 300 pieces for a custom shaped USB drive.

  3. Have a rest, wait for our response after sending email. It can’t be long time.

  4. If you agree on the mould charge, and price, let’s process the sample making. A computer mockup will be provided after getting mould charge paid. Not satisified with the design? Modifications we’ll make until you are satisfied. Mould charge is refundable if the USB doesn’t meet your expectation, anytime before moulding procedure started.
  5. You approve the mockup, we start casting mould and making sample. It will take 4~7 days.
  6. Sample photos will be emailed to you once sample ready. If physical sample requested, there should be shipping charge on buyer’s account.
  7. Approve the sample, sign a contract, pay the funds, and mass production started.

Can I have my catalogue, video files saved into the USB sticks I order in factory?

Sure, it’s called data preloading. We can have your data preloaded into the USB sticks before shipment.

For large files, you can upload your files into cloud, create a sharing link, and send it to your account manager. She / he will take care of the rest things.

Didn’t find your answer?

Drop us an email, we’ll get back to you within 24 hours.