Frequently Asked Questions

MSRP is a short form for “manufacturer’s suggested retail price”. It represents the price that a manufacturer recommends the product be sold for.

Yes, you can. We can accept sample orders and small orders. 

We do not charge any handling fees on orders.

No, we are not a typical online shopping website. So you will not see a shopping cart, and couldn’t place an order online.

Instead, we will assign an agent for you to assist your buying process. All you need to do is submit an online form, or drop us an email.

Why do we prefer to use this traditional way? Machine is cold. We prefer more engagement with people.

Moreover, it can help you save money. Do you know there are more than three shipping methods to your country? You don’t have to pay more for the shipping because we will work out the best solution for you, which a machine can’t do.

For certain countries, we can even prepay the duties for you.

Your order can be shipped within 24 to 48 hours for the products are available in stock. In peak seasons, the processing time could be longer.

For customized orders, please contact us, we will assign you an agent to support you.

Please submit a form, or drop us an email to tell us the product, quantity, shipping address, and postcode. We will work out the shipping charges for you.

We work with many professional shipping companies who know the best solution to ship the products to your country at the most competitive cost.

It’s a FREE service; you are under no obligation to buy anything.

Yes, we do. We provide worldwide shipping and deliver the products to your doorstep.

All the packages include a tracking number, so you can always be sure where your parcels are located.

Yes, we can do drop shipping / blind drop shipping for you.

Yes, we will work out a shipping solution for you.

It depends on the shipping method. The quickest delivery time is 3 to 5 days shipping by express.

For large volume goods shipped by sea, the shipping time is 25 to 35 working days to deliver to the USA.

The timing is for your reference only. For more information, please check with your agent.

Your agent will send you the tracking information by email.

We will issue an invoice for you with all the order details confirmed between us.

For sample orders and trial orders, we can accept PayPal / Stripe which accepts credit cards.

Except it, we accept bank wire transfers.

We have local business bank accounts in the following countries. We accept local currencies and transfers to help you save transaction fees.

Yes, you can. We accept PayPal, VISA, Mastercard, American Express, and other major credit cards.

For a large amount, we accept wire transfers.

Sorry, we currently do not offer open account terms.

Please accept our apologies if you got a product that doesn’t work properly.

Don’t worry, please email your agent directly to discuss the product failure and to determine if a replacement is necessary. We will make sure you are 100% satisfied and happy.

All products carry a minimum 30-day warranty against manufacturer defects.

Some products are warranted by the manufacturer and may require return shipment, postage paid.

All defective items will be evaluated upon receipt. Warranty does not cover the products defective as a result of misuse.

For more information, please confirm with the agent before ordering.